Returns & Exchanges

At A Friend Indeed Australia, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in original, unused condition.

1

Initiate Your Request

Contact our support team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship to Our Warehouse

Affix the provided return label or address the package to our Melbourne facility and drop it off at any Australia Post location.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing